Terms of Business

1. About us

This website is operated by dentcompare. Contact: dentcompare@gmail.com.

By creating an account or using the service you agree to these terms on behalf of your practice.

2. Business customers only

dentcompare is for UK dental practices, dental professionals and other dental businesses acting in the course of business. It is not for consumers. Consumer protection rights such as the 14-day cancellation period under the Consumer Contracts Regulations 2013 do not apply.

You confirm that you are authorised to accept these terms for your practice and that the information you give us is accurate.

3. What we do

dentcompare is a price comparison and order preparation tool. We show prices from UK dental suppliers, help you choose the best offer and prepare your order for each supplier.

We are not a seller, distributor, wholesaler or agent of any supplier. We do not buy, store, dispatch or invoice dental products, medical devices or medicines. Every purchase is made directly between your practice and the supplier on the supplier's own website, under the supplier's own terms.

4. Prices and product information

• Public prices, codes, pack sizes and descriptions come from suppliers' public websites and are refreshed regularly. Prices are shown excluding VAT.
• Suppliers may change prices, stock and product details at any time. The price on the supplier's website at checkout is the price that applies.
• We compare prices per single item so different pack sizes can be compared fairly. Pack sizes are sometimes read from product names and may occasionally be wrong.
• "Savings" are estimated against the average price of the same item across the suppliers we track. They are an estimate, not a guarantee.

5. Our fee

When you place an order through dentcompare we charge a service fee:

• 20% of the estimated saving on the order; or
• a flat £3.50 per order where there is no estimated saving.

The fee is shown before you pay and is charged by card through Stripe. The supplier ordering tools for that order unlock once the fee is paid. The fee is for our comparison and order preparation service and is earned when the order tools are unlocked. Supplier goods are paid to the supplier separately.

If an item is unavailable on the supplier's website at the time you order, contact us within 7 days and we will review a fair partial refund of the fee. Fees are otherwise non-refundable. VAT will be added to our fee if and when we are VAT registered.

6. My Suppliers and basket sync — appointment as your agent

If you save supplier login details in My Suppliers, you authorise us to act as your technical agent to sign in to your supplier account only when you ask us to, so we can add your chosen items to your supplier basket. We do not place or pay for orders on your behalf; you review and complete every order yourself.

You confirm you are entitled to give us this access and that doing so does not breach your agreement with the supplier. You can remove your saved details at any time. Agreed prices you add are private to your account.

7. Your responsibilities

• Keep your login details secure and tell us about any unauthorised use.
• Check every order on the supplier's website before you complete it, including product, quantity, price and delivery.
• Make sure you are entitled to buy any regulated product, such as prescription-only medicines.
• Do not copy, scrape, resell or misuse the service or its data.

8. Supplier responsibility

Product quality, safety, regulatory compliance, expiry dates, delivery, returns, warranties and refunds for goods are the supplier's responsibility. Any claim about goods must be made to the supplier.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law.

Otherwise, we are not liable for loss of profit, business, savings or data, or for any indirect loss. Our total liability to you in any 12-month period is limited to the fees you paid us in that period.

The service is provided as available. We aim for accuracy but do not guarantee that prices, stock or product information are always correct or that the service will be uninterrupted.

10. Suspension and closing your account

You can close your account at any time. We may suspend or close accounts that breach these terms or misuse the service.

11. Changes

We may update these terms. We will tell you about significant changes, and the version shown here applies from the date above.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.